Security Dispatcher

Security Dispatcher Certification

Launch your career as a Security Dispatcher. Learn essential skills in monitoring, communication, and emergency response in this comprehensive course.

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Course curriculum

1. COPYRIGHTS
2. How to use this course
  FREE PREVIEW
3. About Us
1. Introduction
1. Note Taking and Report Writing for Dispatchers and Call Takers
2. YOUR NOTEBOOK
3. Food for thought: What is the definition of truth in a courtroom?
4. Best Evidence Rule
5. Canada Evidence Act
6. Supreme Court Comments on officer notebooks
7. Dispatchers and Note Taking
8. General Rules of Evidence
9. Notebooks
10. Disclosure
11. The Power of Detail
12. Independent Notes
13. Using Another’s Notes
14. Note Taking Considerations
15. Module 1.1 Quiz
1. Notebooks do NOT belong to you
2. Typical cross examination question
3. Kaufman Report
4. Your Notebook
5. Accuracy + Confidence + Reliability = CREDIBILITY
6. Contents of a Notebook
7. Errors and Additions
8. Content in General
9. Module 1.2 Quiz
1. Note Taking Considerations
2. Spaces in Your Notebook
3. Errors and Additions Reminders:
4. End of Shift and Sign Off
5. Case Study: How a Notebook Can Be Used
6. Report Writing
7. Components of a Good Report
8. Preparing to Write the Report
9. Tips to Improve Your Report Writing
10. Module 1.3 Quiz
1. Introduction
2. Communicating in Face to Face Situations
3. Module 2.1 Quiz
1. Context of Communications
2. Barriers to Effective Listening
3. Infrastructure
4. Physical Surroundings or Environment
5. Disabilities
6. Common Language
7. Level of Intelligence
8. Culture
9. Experience
10. Module 2.2 Quiz
1. Perceptions vs Intentions:
2. Module 2.3 Quiz
1. Understanding Myths About Mental Illness
2. Module 3.1 Quiz
1. Emotional intelligence
2. The link between E.I. and Behavior
3. Emotions and Dispatchers
4. Responding Not Reacting
5. Module 3.2 Quiz
1. Managing Your Time
2. Unrealistic Response Time Expectations
3. People and Process Model
4. When multiple calls come in simultaneously or while you are already on a call:
5. Module 4.1 Quiz
1. Introduction to Legal Authorities for Security Professionals
2. Difference between Criminal Law and Civil Law
3. The Legal Pyramid
4. Understanding Your Authority
5. The Criminal Code of Canada
6. Policies and Procedures
7. Clarification on the Offense of Break and Enter:
8. Module 5.1 Quiz
1. Situational Awareness
2. Body Language and Clues to Escalation
3. Module 6.1 Quiz
1. Video Recording and Photographing Suspects or Accused Persons, CCTV Camera Usage and the Law
2. CCTV Camera’s and the Law
3. CCTV. Cameras and Admissibility as Evidence
4. Canada Evidence Act
5. The Importance of Professionalism
6. Module 7.1 Quiz
1. Final Quiz
2. Before you go....

About this course

$69.99
84 lessons
0 hours of video content

Security Dispatcher Certification

Course curriculum

About Us

Introduction

Module 1.1 Note Taking

Module 1.2 Note Taking

Module 1.3 Note Taking

Module 2.1 Dispatcher Communications

Module 2.2 Context of Communications

Module 2.3 Communications Perceptions vs Intentions

Module 3.1 Dealing with Persons in Crisis

Module 3.2 Emotional Intelligence

Module 4.1 Time Management

Module 5.1 Legal Academics

Module 6.1 Officer Safety and the Role of Dispatchers

Module 7.1 CCTV Cameras and Evidence

Final Quiz

About this course