Security Dispatcher Certification
Launch your career as a Security Dispatcher. Learn essential skills in monitoring, communication, and emergency response in this comprehensive course.
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How to use this course
FREE PREVIEWAbout Us
Introduction
Note Taking and Report Writing for Dispatchers and Call Takers
YOUR NOTEBOOK
Food for thought: What is the definition of truth in a courtroom?
Best Evidence Rule
Canada Evidence Act
Supreme Court Comments on officer notebooks
Dispatchers and Note Taking
General Rules of Evidence
Notebooks
Disclosure
The Power of Detail
Independent Notes
Using Another’s Notes
Note Taking Considerations
Module 1.1 Quiz
Notebooks do NOT belong to you
Typical cross examination question
Kaufman Report
Your Notebook
Accuracy + Confidence + Reliability = CREDIBILITY
Contents of a Notebook
Errors and Additions
Content in General
Module 1.2 Quiz
Note Taking Considerations
Spaces in Your Notebook
Errors and Additions Reminders:
End of Shift and Sign Off
Case Study: How a Notebook Can Be Used
Report Writing
Components of a Good Report
Preparing to Write the Report
Tips to Improve Your Report Writing
Module 1.3 Quiz
Introduction
Communicating in Face to Face Situations
Module 2.1 Quiz